Service Manager

In a nutshell…

We are seeking a hands-on Service Manager to lead and develop the service division of a leading catering equipment company. This is a pivotal role, overseeing a team of field service engineers and ensuring timely, high-quality servicing, repairs, and installations for clients across the UK.

The ideal candidate will have experience in service management, preferably within the commercial kitchen or catering equipment industry. You’ll have a strong understanding of field operations, excellent communication skills, and a proactive approach to client engagement, team leadership, and customer service.

What’s involved for the Service Manager…

• Oversee day-to-day operations of the service department
• Lead, support, and coordinate a team of field service engineers and service controllers
• Manage scheduling and resource allocation for service, maintenance, and installation jobs
• Act as a primary contact for key clients, ensuring exceptional service delivery
• Conduct client meetings to discuss service performance, future requirements, and build long-term relationships
• Negotiate and manage service contracts, SLAs, and warranty terms with both new and existing clients
• Work closely with parts and inventory teams to ensure job readiness
• Monitor service KPIs, job completion rates, and engineer performance
• Identify trends in equipment issues and initiate proactive solutions
• Support continuous improvement in service delivery, efficiency, and customer satisfaction

What you’ll need…

• Proven experience as a Service Manager or in a senior service coordination role
• Industry experience in catering equipment, commercial kitchen, or similar technical field
• Strong team leadership and people management skills
• Client-facing experience with a proven ability to build rapport, conduct meetings, and negotiate contracts
• Excellent organisational and scheduling abilities
• Ability to work under pressure and manage multiple priorities
• Strong computer literacy and experience with service management systems
• Clear, confident communication skills with clients, engineers, and stakeholders

Benefits for the Service Manager…

• Monday to Friday
• Competitive salary
• Company pension scheme (10% combined contribution)
• 22 days holiday + 8 bank holidays (increasing with length of service)
• Company car - Tesla
• Ongoing career development and professional training
• Supportive and collaborative team culture
• Ready to take your service career to the next level?
• Then please get in touch with one of our representatives on 01733 794979 or apply to info@3sixtyresourcing.co.uk.
• Applicants must have the right to work in the UK. Applications from outside the UK will not be considered.
• 3Sixty Resourcing Ltd
• is a recruitment partner specialising in Engineering, Technical, and Operational roles across the UK.