1st Line Support Analyst
- 3sixtyresourcing
- Oct 5, 2022
- 2 min read
Huntingdon Up to £23,000 P.A (DOE) Full Time, Permanent Excellent Career Prospects!
Our award-winning client is a Leading IT provider based near Huntingdon who has supported thousands of clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing tailored and second to none customer service and IT support.
This is a fantastic opportunity for someone who is looking to progress a career within I.T with a forward thinking and growing company.
The position will involve IT support to their bank of customers whilst also assisting with the onboarding of new clients. You will be required to investigate, diagnose, and resolve 1st line incidents and escalate complex incidents to the 2nd line team.
What’s involved for the 1st Line Support Analyst
Provide 1st line I.T support to clients
Maintain a high level of customer service and support
Advise on infrastructure problems and provide network solutions
Take ownership of problems and be proactive
Log calls onto the tracking system
Ensure faults are diagnosed and dealt with in agreed SLA’s
What you’ll need…
Knowledge of Microsoft Windows
Office 365 administration
Windows Server & Active Directory desirable but not essential
Excellent telephone manner
Ability to communicate at technical and nontechnical levels
Basic understanding of LAN, WAN and WiFi networks
Customer service experience
Benefits for the 1st Line Support Analyst include:
Highly competitive salary
Pension scheme
Remote working with the requirement to report into the office just 2 days a month
Free onsite parking
Career progression
Monday – Friday core hours
25 days + 8 bank holidays
Employee assistance and training programme
Should this 1st Line Support Analyst position be of interest then please feel free to email your CV to info@3sixtyresourcing.co.uk or contact one of our representatives at 3Sixty Resourcing Ltd.
Applications from outside the UK will not be considered.
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