1st Line Support Analyst

Huntingdon Up to £24,000 P.A (DOE) Full Time, Permanent

Excellent Career Prospects!

Our award-winning client is a Leading IT provider based near Huntingdon who has supported thousands of clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing tailored and second to none customer service and IT support.

This is a fantastic opportunity for someone who is looking to progress a career within I.T with a forward thinking and growing company.

The position will involve IT support to their bank of customers whilst also assisting with the on boarding of new clients. You will be required to investigate, diagnose, and resolve 1st line incidents and escalate complex incidents to the 2nd line team.

What’s involved for the 1st Line Support Analyst

• Provide 1st line I.T support to clients

• Maintain a high level of customer service and support

• Advise on infrastructure problems and provide network solutions

• Take ownership of problems and be proactive

• Log calls onto the tracking system

• Ensure faults are diagnosed and dealt with in agreed SLA’s

What you’ll need…

• Knowledge of Microsoft Windows

• Office 365 administration

• Windows Server & Active Directory desirable but not essential

• Excellent telephone manner

• Ability to communicate at technical and nontechnical levels

• Basic understanding of LAN, WAN and WiFi networks

• Customer service experience

Benefits for the 1st Line Support Analyst include:

• Highly competitive salary

• Pension scheme

• Free onsite parking

• Career progression

• Monday – Friday core hours

• 25 days + 8 bank holidays

• Employee assistance and training programme

Should this 1st Line Support Analyst position be of interest then please feel free to apply to info@3sixtyresourcing.co.uk or contact one of our representatives.

Applications from outside the UK will not be considered.