2nd Line Support Analyst

Lichfield Up to £30,000 P.A (DOE) Full Time, Permanent Excellent Career Prospects!

Our award winning client is a Leading IT provider based in Lichfield who support over 2000 clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing tailored and second to none customer service and IT support.

This is a fantastic opportunity for someone who is looking to progress a career within I.T with a forward thinking and growing company. There is even a roadmap carved out from day 1 to achieve a 3rd line status! What more could you ask for!?

The position will involve IT support to their bank of customers whilst also assisting with the onboarding of new clients. You will be required to take lead on first and second line handling.

What’s involved for the 2nd Line Support Analyst

• Provide 1st and 2nd line I.T support to clients

• Maintain a high level of customer service and support

• Advise on infrastructure problems and provide network solutions

• Take ownership of problems and be proactive

• Log calls onto the tracking system

• Ensure faults are diagnosed and dealt with in agreed SLA’s

What you’ll need…

• Knowledge of Microsoft operating systems

• Office 365 administration

• Must have 2nd line IT support experience

• Windows Server & Active Directory

• Excellent telephone manner

• Ability to communicate at technical and nontechnical levels

Benefits for the 2nd Line Support Analyst include:

• Highly competitive salary

• Pension scheme

• Medicash benefit

• Free onsite parking

• Career progression

• Monday – Friday core hours

• 21 days + 8 bank holidays

• Employee assistance and training programme

Should this 2nd Line Support Analyst position be of interest then please feel free to apply to info@3sixtyresourcing.co.uk or contact one of our representatives at 3Sixty Resourcing Ltd.

Applications from outside the UK will not be considered.