Service Manager

Service Manager

Full Time, Permanent

North London

Up to £65,000 P.A (DOE) + Excellent Benefits + Company Car

In a nutshell…

We are seeking a hands-on Service Manager to lead and develop the service division of a leading catering equipment company. This is a pivotal role, overseeing a team of field service engineers and ensuring timely, high-quality servicing, repairs, and installations for clients across the UK.

The ideal candidate will have experience in service management, preferably within the commercial kitchen or catering equipment industry. You’ll have a strong understanding of field operations, excellent communication skills, and a proactive approach to client engagement, team leadership, and customer service.

What’s involved for the Service Manager…

• Oversee day-to-day operations of the service department

• Lead, support, and coordinate a team of field service engineers and service controllers

• Manage scheduling and resource allocation for service, maintenance, and installation jobs

• Act as a primary contact for key clients, ensuring exceptional service delivery

• Conduct client meetings to discuss service performance, future requirements, and build long-term relationships

• Negotiate and manage service contracts, SLAs, and warranty terms with both new and existing clients

• Work closely with parts and inventory teams to ensure job readiness

• Monitor service KPIs, job completion rates, and engineer performance

• Identify trends in equipment issues and initiate proactive solutions

• Support continuous improvement in service delivery, efficiency, and customer satisfaction

What you’ll need…

• Proven experience as a Service Manager or in a senior service coordination role

• Industry experience in catering equipment, commercial kitchen, or similar technical field

• Strong team leadership and people management skills

• Client-facing experience with a proven ability to build rapport, conduct meetings, and negotiate contracts

• Excellent organisational and scheduling abilities

• Ability to work under pressure and manage multiple priorities

• Strong computer literacy and experience with service management systems

• Clear, confident communication skills with clients, engineers, and stakeholders

Benefits for the Service Manager…

• Monday to Friday

• Competitive salary

• Company pension scheme (10% combined contribution)

• 22 days holiday + 8 bank holidays (increasing with length of service)

• Company car - Tesla

• Ongoing career development and professional training

• Supportive and collaborative team culture

Ready to take your service career to the next level? Then please get in touch with one of our representatives on 01733 794979 or apply to info@3sixtyresourcing.co.uk.

Applicants must have the right to work in the UK. Applications from outside the UK will not be considered.

3Sixty Resourcing Ltd is a recruitment partner specialising in Engineering, Technical, and Operational roles across the UK.